Denver, CO

September 9–10, 2016

Denver Marriott City Center
1701 California Street
Denver, Colorado 80202

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Preliminary Program

(Current as of 8-1-16. Subject to change)

Friday, September 9
7 a.m. – 6 p.m. Registration  
8 a.m. – 4 p.m. Leadership Workshop: Strengthening Working Relationships John Riordan
Senior Consultant
Cindy Zook Associates
6 – 8 p.m. Networking Reception for All Meeting Attendees  


Saturday, September 10
6:30 – 7:30 a.m. Registration & Continental Breakfast  
7:30 – 9:30 a.m. 2016 Legislative & Regulatory Update
Overview of MACRA Implementation
Nancey McCann
Director of Government Relations
9:30 – 9:45 a.m. BREAK  
9:45 – 11:15 a.m. Leading (and Surviving!) Change John Riordan
Senior Consultant
Cindy Zook Associates
11:15 a.m. – 12:15 p.m. Benchmarking 2.0: Creating Meaningful Change in Your Practice Andrew Maller, COE
BSM Consulting Group
12:15 – 2:15 p.m. Lunch & Program
Patient Activation – Motivating Patients to Take an Active Role in Their Eye Health
Michael Hecker
Senior Key Account Manager
Alcon Customer Management
2:15 – 2:30 p.m. BREAK  
2:30 – 3:30 p.m. Audits and Appeals: Crucial Concepts Mary Pat Johnson, COMT, CPC, COE, CPMA
Senior Consultant
Corcoran Consulting Group
3:30 – 4 p.m. Wrap up/Q & A  

Course Descriptions

Leadership Workshop: Strengthening Working Relationships
Invest a day in gaining tips, tools and strategies to strengthen working relationships with staff, colleagues and customers. John Riordan, an experienced leadership development trainer and coach, will take you through a day of interactive exercises, case studies and sharing best practices. You will come away with many new, useful “tools in your toolkit” for working with your team as well as your customers. Learning objectives include:

Working Relationships: The Basics

  • Recognizing the importance of Emotional Intelligence
  • Valuing differences, strengths & styles

Staff & Colleagues:

  • Working with difficult people
  • Providing effective feedback
  • Coaching for self-directed performance

Customer Experience:

  • Building a customer service culture
  • Working with negative customers

2016 Legislative & Regulatory Update and An Overview of MACRA Implementation
An update on the latest activities in the legislative and regulatory arenas. An overview of the Medicare Access & CHIP Reauthorization Act of 2015 (MACRA) including the proposed implementation of the new Merit-Based Incentive Payment System (MIPS) and Advanced Alternative Payment Models (APMs)

Leading (and Surviving!) Change
In this interactive session, John Riordan will provide tips, tools and strategies for dealing with change—whether you are leading others or just trying to survive it yourself. Learning objectives will include:

  • Leading Change – strategies for effectively leading
  • Surviving Change – strategies for helping yourself and others survive change

Patient Activation – Motivating Patients to Take an Active Role in Their Eye Health
Eye care providers can act as motivators to help their patients become true partners in eye care, but how? This interactive program will help you:

  • Understand what patient activation is and why it’s relevant to improving patient outcomes
  • Gain insight into patient activation techniques that can be integrated into daily clinical practice
  • Learn strategies that can be used to overcome common barriers to patient activation

Benchmarking 2.0: Creating Meaningful Change in Your Practice
Course will take a deeper look into the most important financial benchmarks practices should be tracking. More importantly, this course will introduce a systematic approach of how to interpret benchmarking results as well as how to assess and implement action plans to improve practice performance.

Learning objectives:

  • Learn to better understand how to interpret your practice’s monthly and annual benchmarking results
  • Develop tangible action plans based on benchmarking results to drive practice productivity and efficiency
  • Examine some of the best ways to present benchmark results and action plans to practice owners
  • Integrate financial reporting into the strategic plan of the practice

Audits and Appeals: Crucial Concepts
Audits identify potential problems with chart documentation, coding, billing, and compliance. They can lead to significant economic and legal difficulties. Making an effective rebuttal to criticism resulting from a postpayment payer audit is essential for ophthalmologists and optometrists. At the same time, a properly functioning compliance plan, with periodic internal chart audits, can improve reimbursement, reduce delays in payment and increase efficiency.

Speaker Bios

Michael Hecker
Michael Hecker is a Senior Key Account Manager at Alcon Laboratories and has worked in healthcare for over 24 years. He has a diverse background in leadership and account management, working with group practices in cardiology, internal medicine, long-term care, and ophthalmology. In his current role, Michael connects with eye care groups to apply resources dedicated to enhancing patient engagement, experience, and outcomes.
Mary Pat Johnson, COMT, CPC, COE, CPMA
Mary Pat Johnson is a Senior Consultant with Corcoran Consulting Group. Mary Pat has been in the field of ophthalmology since 1985. She began her career as an ophthalmic technician with the Spokane Eye Clinic. Her most recent clinical position was with the department of ophthalmology at Loma Linda University as a nursing/clinic supervisor. In 1992, Mary Pat joined Corcoran Consulting Group. She is a Certified Professional Medical Auditor (CPMA) and a Certified Professional Coder (CPC) by the American Academy of Professional Coders. She has also obtained the Certified Ophthalmic Executive (COE) designation. Mary Pat brings a variety of clinical and administrative experience. She maintains her certification as a COMT and continues to enjoy the clinical aspects of ophthalmology. She is active in JCAHPO and teaches various workshops at the annual meetings. Mary Pat conducts business from the Corcoran Consulting Group’s Cleveland, Ohio office.

Andrew Maller, MBA, COE
Mr. Maller is a consultant at BSM Consulting, working in the Scottsdale, Ariz. office. His areas of expertise include strategic planning, practice finance and budgeting, practice valuations, financial benchmarking, management and dashboard reporting, and operational efficiency. Mr. Maller writes articles for several professional industry publications and is a frequent speaker at medical conferences. His primary topic list includes:

  • Financial Benchmarking
  • Management and Dashboard Reporting for Retina Practices
  • Staff Department Dashboard Reports
  • Creating Meaningful Practice Budgets

Prior to joining BSM, Mr. Maller worked in information technology services at the University of San Diego in a variety of roles. His past areas of responsibility include: process and procedure development; training design and facilitation; staff management; budget planning; and technical support. Mr. Maller received his Bachelor of Arts and Science degree in diversified liberal arts and his M.B.A. in finance from the University of San Diego.

Nancey McCann
Nancey is the Director of Government Relations for ASCRS•ASOA and has served in this role for over 20 years. She and her team keep us all informed about what is going on in the political arena and lobby both with Congress and the Administration, including regulatory agencies, on our behalf.
John Riordan
John Riordan has been committed to challenging people and organizations to reach their full potential for many years—first as co-founder and Director of Cornerstone Leadership Academy for 8 years in Uganda, and for the past 16 years as an organization and leadership development consultant. John sees the potential for leadership in every individual, and is deeply motivated to support others who want to make the world a better place. He has coached hundreds of leaders from across every sector, challenging them to expand their leadership capacity and have greater impact, and has consulted with a broad range of federal, private sector and non-profit organizations. He has conducted hundreds of workshops ranging from large groups (200+) to small teams, and is adept at making sure the approach for the work fits well with his client’s style.